Share your passion for supporting customers by joining our awesome Contact Centre Team!

Are you tech enthusiast who loves helping others? Do you have a passion for providing top-notch customer service and maximising sales opportunities? Well, we've got the perfect role for you!  We have dynamic, multiskilled role that combines inbound sales with providing exceptional customer support.

About the Role:

As a successful candidate, you'll seamlessly switch between inbound sales and customer service, offering expert advice on a wide range of products and services. Excellent communication skills are essential, as you'll be interacting with customers through various contact points, including phone, chat, and email.

No two days will be the same – one moment you'll be assisting customers make great purchases, and the next, you'll be effectively resolving customer queries. Our team works flexibly to ensure first-class service for both retail and business customers. To keep things interesting, there will be times when you'll support other areas of our customer support functions.

You'll be part of a fantastic team that shares a common goal: delivering first-class customer service and maximising customer sales. Collaboration is key – you'll work closely with our Repairs and Warehouse Teams, as well as our Managed Accounts, SME, and Sales Support Teams, to tackle complex queries and ensure we live up to our values: honesty, respect, authenticity, responsiveness, collaboration, and conscientiousness.

There will be opportunities to be trained in all aspects of driving sales and supporting B2B and retail customers, helping you develop into a highly trained and well-rounded support expert, capable of working in any area of our customer support function. Additionally, you'll have the chance to learn about our product ranges through our partners like Microsoft, Intel, and Nvidia.

What We Need:

• Previous experience in a sales and/or customer services role with a sales element (B2B experience is a plus).
• Excellent communication and collaboration skills.
• Ability to build trust with customers and strong relationships with the team.
• Motivation and drive to maximise sales opportunities and work to achievable sales targets.
• Passion for technology and self-motivation to stay updated on products and trends.
• Great attitude, willingness to learn, and ability to work flexibility to meet customer and team needs.

About the team:

Our Contact Centre is filled with passionate, fun people who share a common goal – delivering amazing service to our customers. We have a hybrid setup, so while we spend 3 days a week in the office (and yes, there are usually snacks involved on office days!), the rest of the week is spent working remotely. But don’t worry, we keep the team spirit alive with plenty of virtual buzz and regular catch-ups.

Ready to make an impact and join a team that’s all about striving for excellence? Apply now – we can’t wait to meet you!

What working at Novatech means for you:

There are lots of benefits working for us! Due to our non-corporate culture, you get a real chance to be yourself. We have a relaxed dress code, listen to music while we work and champion hybrid working whilst also maintaining weekly team office days 3 days a week. We are passionate about your wellbeing and like to have fun with our Company get-togethers and team social events. We also love doing things for others with our Community volunteering days and charity events.

We have good transport links to the office for when you come in, free staff parking and a lockable bike shed for if you drive or ride. Plus you'll get:

• 25 days holiday plus bank holidays (with the chance to buy additional days)
• Health plan scheme
• Upskilling apprenticeship training
• Cycle to work
• Employee Assistance Programme
• Staff discounts
• Social and wellbeing events
• Hybrid working (after training period)
• A great breakout room
• Kitchen and shower facilities

About us:

Gaming and retail are just a small part of what we do. Novatech also work heavily in the B2B sector with some of the largest and most respected names in a range industries. Whether it’s supporting businesses with their remote workforce, transforming maritime companies with life-saving training simulators or implementing practical Deep Learning systems into the businesses of tomorrow, there’s no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we can’t tell you about, yet). Pretty cool, right? Get involved and help develop the future of our business…and yourself at the same time!

• Please view the Inbound Sales and Customer Service Advisor JD and PS 2025 document (opens in a pop up)